Shipping & Returns

Order Processing Time

• Orders are processed within 2–5 business days after confirmation.
• Customized and AR products may require additional processing time.

Shipping Timeline

• Domestic (India): 4–8 business days
• International: 7–15 business days (depending on destination)
• Delivery timelines are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.
• International orders may be subject to customs duties or taxes, which must be paid by the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or WhatsApp.

Non-Returnable Items

• Customized products
• AR Frames
• Printed or personalized apparel and accessories
• Handmade or made-to-order items

❌ Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Share clear photos or videos of the issue
• We will review and offer a replacement or refund if approved

💸 Refunds

• Refunds are issued only for approved cases
• Processed to the original payment method
• Refund timelines depend on your bank/payment provider

🔁 Cancellations

• Orders can be cancelled only before processing begins
• Once production has started, cancellations are not allowed

🌍 International Orders

• International shipping is available
• Customers are responsible for customs duties, taxes, and import fees
• Y dix is not responsible for delays caused by customs clearance